First Line Leadership & Supervision
This course will assist first-line supervisors in developing a better understanding of roles, accountabilities, and skills in supervision. First-line and middle management supervisors will learn how to empower their officers to solve problems and be accountable for their actions. Supervisors will learn to become coaches and mentors, and this course will lay the foundation for basic changes in supervisory skills.
Contact: megan.france@tennessee.edu for more information on FLL courses.
Books / Articles
Goleman: Emotional Intelligence (1995), Working with emotional intelligence (1998)
Bradberry & Greaves: Emotional Intelligence Quick Book
Anthony Mersino: Emotional Intelligence for Project Managers
Emily Sterrett: Managers’ Pocket Guide to Emotional Intelligence
